Terms and conditions

This English version is a translation provided for information purposes only. In the event of any discrepancy, the Spanish version shall prevail.

These terms govern the purchase of private online French lesson packs on laclassefrancaise.es. By buying a pack, you confirm that you have read and accepted them. Version in force since 30 October 2026.

1. Service provider

Thierry Gustin (trading name: La Classe Française), tax ID (NIF) [NIF], with address at [Business address] and email thierry.gustin@gmail.com.

2. Service

Live, one-to-one, online private French lessons of 60 minutes each, by video call (Zoom or Google Meet). The price includes digital teaching materials, correction of exercises and follow-up between lessons.

3. Packs and prices

Prices are final, with no registration fee or additional charges. Lessons not used within the validity period are lost and do not give entitlement to a refund.

4. Payment

Payment is made in advance through Stripe, a secure payment platform. Bank details are handled by Stripe and are not stored on this website. After payment you will receive a receipt by email; if you need a full invoice, you can request one by email.

5. Organisation of the lessons

Within 24 hours of purchase (on working days), the teacher contacts the student to arrange the first lesson, which includes a level assessment. Subsequent lessons are scheduled by mutual agreement according to both parties' availability.

6. Changes and cancellations

• The student may reschedule or cancel a lesson free of charge up to 24 hours before it starts, by giving notice by email or through the agreed channel.
• If the student cancels less than 24 hours in advance or does not connect, the lesson is considered to have taken place and is deducted from the pack.
• If the teacher has to cancel a lesson, a new date is offered at no cost to the student.
• If the student arrives late, the lesson does not run beyond its scheduled end time.

7. Right of withdrawal

In accordance with articles 102 and 104 of the consolidated text of the Spanish General Law for the Protection of Consumers and Users (TRLGDCU), if you are buying as a consumer you have 14 calendar days from purchase to withdraw from the contract without giving any reason. To exercise this right, simply notify it by email to thierry.gustin@gmail.com.

• If you have not had any lessons, the full amount is refunded, using the same payment method, within a maximum of 14 calendar days.
• If you asked for the lessons to start within that period, the amount proportional to the lessons already given is deducted, calculated on the price of the pack (article 108.4 TRLGDCU).
• If the pack has been fully used with your express consent, withdrawal is no longer possible (article 103.a TRLGDCU).

8. Student's obligations

The student undertakes to have the necessary technical means (a device with a camera, a microphone and an internet connection) and to use the materials for personal purposes only, without distributing or publishing them.

9. Data protection

Personal data are processed in accordance with the privacy policy.

10. Applicable law and complaints

These terms are governed by Spanish law. For any question or complaint, write to thierry.gustin@gmail.com. As a consumer, you may also contact the consumer affairs services or the consumer arbitration board (junta arbitral de consumo) of your autonomous community.